Terms & Conditions
Terms & Conditions
Last updated: September 2026
These Terms & Conditions apply to purchases made through the Wildbunch Florists website, including orders for flowers, gifts and other products, and to bookings made through our website where these terms apply.
By placing an order with us, you agree to these Terms & Conditions.
1. About Wildbunch Florists
Wildbunch Florists is a company registered in England and Wales.
Registered company name: Oxdrove Associates Ltd
Company number: 08062256
Wildbunch Florists
14 West Street
Alresford
Hampshire
SO24 9AT
Email: hello@wildbunchflorists.co.uk
Telephone: 01962 735097
2. Our Products
We take great care to ensure that the flowers and products shown on our website accurately represent what we offer.
Flowers are seasonal and naturally vary. The exact flowers, colours and varieties available can change depending on what is looking beautiful and what is available from our growers and suppliers.
For this reason, we may occasionally need to substitute a flower, foliage or other element of an arrangement with something of a similar style, quality and value.
Photographs on our website are intended as examples. Because every arrangement is handmade and flowers are natural products, your arrangement may not be identical to the photograph shown.
3. Placing an Order
You can place an order through our website by completing the online checkout process. Before completing your order, you will have the opportunity to check the details and correct any errors.
We will send you an order confirmation by email acknowledging receipt of your order. Your order will be accepted when we confirm it has been accepted for fulfilment.
We may decline an order where, for example:
- the requested product is unavailable
- we are unable to deliver to the requested address
- there is an obvious error in the price or product description
- we are unable to obtain payment authorisation
- we reasonably believe an order has been placed fraudulently
4. Prices and Payment
All prices shown on our website are in pounds sterling and include VAT where applicable. Payment is taken securely through the payment methods offered at checkout. We do not store your full payment card details.
We reserve the right to correct obvious pricing or product-description errors. If an error affects your order, we will contact you before fulfilling it.
5. Delivery
We deliver flowers using our own delivery drivers and vehicles. Our current delivery areas, delivery days and other delivery information are shown on our Delivery page.
Standard delivery is currently £8 for orders under £70. Orders of £70 or more qualify for free delivery.
It is the customer's responsibility to provide an accurate delivery address and the correct recipient details. If nobody is available at the delivery address, our driver may leave the flowers with a neighbour or in a suitable safe place and leave a card explaining where the flowers have been left.
We recommend that the sender lets the recipient know that a delivery is expected.
6. Flower Care and Freshness
Flowers are a perishable, natural product and their lifespan depends on a number of factors including type of flower, temperature, location and how they are cared for. We provide flower-care advice with our orders and recommend that customers follow these instructions.
7. Problems with an Order
If your order arrives damaged, is substantially different from what you ordered, or you have a concern about quality, please contact us as soon as possible. Where appropriate, we may ask you to provide photographs.
If we have made a mistake or the flowers are not of the quality you should reasonably expect, we will work with you to put things right. Nothing in these Terms & Conditions affects your statutory rights as a consumer.
8. Cancellations and Refunds
Because many of our flowers are fresh and perishable, an order that has been prepared or dispatched cannot normally be cancelled. If you need to cancel an order, please contact us as soon as possible.
For scheduled flower deliveries, we ask that cancellation requests are made at least 24 hours before the intended delivery date wherever possible.
Contact us: 01962 735097 or hello@wildbunchflorists.co.uk
9. Bespoke and Personalised Orders
Where an arrangement has been made to your specification or is clearly personalised, cancellation rights may differ from those applying to standard products. We will explain any important cancellation conditions before accepting a bespoke order.
10. Weddings and Events
Wedding and event flowers are bespoke services subject to the quotation and booking arrangements agreed with you. Please read the specific quotation and booking terms supplied with your booking.
11. Workshops
Workshop places are subject to availability and are confirmed when payment has been received. If you are unable to attend a workshop, please contact us as soon as possible. Where our workshop terms allow, we may be able to transfer your booking to another person or another workshop.
12. Gift Cards
Gift cards are subject to the terms displayed at the time of purchase. Unless otherwise stated, gift cards cannot be exchanged for cash and cannot be used to purchase another gift card.
13. Website Content and Photography
All photographs, written content, graphics, logos and other material on the Wildbunch Florists website belong to Wildbunch Florists or our relevant suppliers and licensors unless otherwise stated. You must not reproduce, copy, modify, distribute or commercially use our photographs, branding or other website content without our written permission.
14. Website Availability
We work hard to keep our website accurate and available, but we cannot guarantee it will always be available or completely free from errors or interruptions.
15. Links to Other Websites
Our website may contain links to third-party websites. These links are provided for convenience and we are not responsible for the content, availability or privacy practices of websites operated by third parties.
16. Our Liability
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited, including your legal rights in relation to goods that are faulty, not as described or otherwise fail to meet the requirements of consumer law. We are not responsible for losses that arise from circumstances outside our reasonable control.
17. Complaints
If you are unhappy with any aspect of your experience with Wildbunch, please contact us so that we have the opportunity to put things right.
hello@wildbunchflorists.co.uk | 01962 735097
18. Changes to These Terms & Conditions
We may update these Terms & Conditions from time to time. The version displayed on this website will be the current version. Changes will not affect orders you have already placed where doing so would disadvantage you contrary to your legal rights.
19. Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Any dispute will be subject to the jurisdiction of the courts of England and Wales, except where consumer law gives you the right to bring proceedings elsewhere.
Wildbunch Florists
14 West Street, Alresford, Hampshire, SO24 9AT